Privacy Policy

What this Policy Covers

This Encounter Collaborative (d.b.a.EventBuilder™) privacy policy describes how we use and protect the personally-identifiable information that you share with us. This information includes your email address, name, title and mailing address. This policy governs web sites owned and operated by Encounter Collaborative (d.b.a.EventBuilder™). Our policy does not govern web sites of other parties to which we may provide links as Encounter Collaborative (d.b.a.EventBuilder™) is not responsible for, and cannot control the privacy practices or content of, those sites.

We do, however, respect your privacy. When using our site, you may get information, communicate with us, or link to other web sites. While doing so, you may provide us with information that enables us to provide enhanced products and services to you -- and to personalize your experience on our web site. To demonstrate our commitment to fair information practices, we have adopted the privacy guidelines of the communication industry. We do, however, urge you at all times to use caution when providing your personally-identifiable information and suggest that you read the Federal Trade Commission's suggested safety precautions for Internet surfing, which can be found by clicking on

Our Policies and Practices

We want to give you the comfort and confidence you need to fully participate in our online offerings so that we can better serve your needs. Following are our policies and practices:

Profile Information

Encounter Collaborative's (d.b.a.EventBuilder™) profile forms require customers to give us contact information such as name, pass code, company name and email address. Confirmation and welcome emails may be sent via email. Users may receive information on services, special promotions, and a newsletter. Encounter Collaborative (d.b.a.EventBuilder™) will not use any confidential information provided by our customers. Out of respect for the privacy of our users, we provide an option to not receive communications from Encounter Collaborative (d.b.a.EventBuilder™). Please see our unsubscribe policies below.

We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you requested.

Encounter Collaborative (d.b.a.EventBuilder™) uses information for three general purposes: to customize the content you see, to fulfill your needs and requests for specific products and services and to contact you about specials/new products.

Encounter Collaborative (d.b.a.EventBuilder™) routinely time-stamps and logs events (like features used, page visits, number of participants, length of meetings.) This data is used for accounting/billing purposes as well as for performance tuning and optimization of Encounter Collaborative (d.b.a.EventBuilder™) services.

Market Research

From time to time we may post online surveys asking visitors for contact information such as name and email address. We use contact data from these surveys to notify customers of changes/additions to our service. This market research is provided voluntarily and used by Encounter Collaborative (d.b.a.EventBuilder™) to understand and respond to customer requirements, issues and needs.


We take every precaution to protect our customers' information on our corporate web site and our product web site. We use secure proprietary technology, privacy protection controls, and restrictions on employee access in order to safeguard your personal information. When customers submit sensitive information via the web site, the information is protected both online and off-line.

When we ask customers to enter sensitive information, it is protected with SSL, the best encryption software in the industry. We use industry-standard technology to keep your personal information as secure as possible.

Each and every Encounter Collaborative (d.b.a.EventBuilder™) employee servicing our products is obligated to abide by the Encounter Collaborative (d.b.a.EventBuilder™) privacy policy. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination. Only authorized Encounter Collaborative (d.b.a.EventBuilder™) employees servicing Encounter Collaborative (d.b.a.EventBuilder™) are permitted to have access to your personal information and such access is limited by need.

Finally, the servers on which we store personally- identifiable information are maintained in a secure environment. If you have any questions regarding security at our web site, you can send an email to


Encounter Collaborative (d.b.a.EventBuilder™) does not share or release personal information. Encounter Collaborative (d.b.a.EventBuilder™) will never willfully disclose personal information about its customers nor email addresses nor contact names to any outside parties without receiving written permission or unless ordered to do so by a court of law.

We do not disclose your private, online communications. Encounter Collaborative (d.b.a.EventBuilder™) honors the confidentiality of its members' private communications (i.e. email invitations, meeting schedules, attendee lists, questions and answers, and file uploads/downloads). However, what you publish to your Encounter Collaborative (d.b.a.EventBuilder™) service is available to those whom you authorize to see the information.

We protect the confidentiality of your web meetings and its contents.

Encounter Collaborative (d.b.a.EventBuilder™) is aware that its services may be used to conduct meetings that may be private, or used to discuss highly confidential information. Encounter Collaborative (d.b.a.EventBuilder™) understands the need to protect the confidentiality and communications of its users. Encounter Collaborative (d.b.a.EventBuilder™) provides passwords, PINs, emailed URLs and meeting keys to restrict unauthorized access to users' confidential materials.

The meeting schedule, attendee lists, subject matter, and contents of any web presentations, live or recorded, visual or audio, and any content uploaded to Encounter Collaborative's (d.b.a.EventBuilder™) servers are considered the private property of the purchaser of the event or conference center where such information was collected. Encounter Collaborative (d.b.a.EventBuilder™) employees and agents will not view these materials except as necessary to appropriately support the service. Any viewing of such content will be restricted to select, authorized operations and technical staff that support the service. Information viewed will not be shared with any third party. The sole use of any information revealed would be to anticipate, diagnose, support or resolve any problems that might limit or disrupt the service. Encounter Collaborative (d.b.a.EventBuilder™) employees and agents will not act, trade or otherwise use such private information for any personal or commercial gain.

Our system automatically gathers information about the nature of your usage of our services. We do not share any of this data with outside companies. We monitor this data (number of attendees, duration and frequency of meetings, total number of meetings) in aggregate for capacity planning purposes and to understand how our customers, as a group, use the service so that we can continuously improve the quality and reliability of our services.

Any meeting participant details or demographic information collected on the behalf of the purchaser of any web conference or event may be used by Encounter Collaborative (d.b.a.EventBuilder™) to authenticate the user and such user's rights to attend, present or organize a specific web conference. Encounter Collaborative (d.b.a.EventBuilder™) will not use this information for any other purpose without the authorization of the organizer of the event.

Encounter Collaborative (d.b.a.EventBuilder™) occasionally sponsors free conferences, promotional offers, seminars, contests and events that may collect user identifiable information via their registration process. Meeting participants may be required to give us contact information such as name, email address, and demographics. Encounter Collaborative (d.b.a.EventBuilder™) will occasionally use this data to send additional information about our company and services.

We have one exception to this policy: we will release specific information about your account to law enforcement authorities or other government officials at our sole discretion in connection with an investigation of any matter that is illegal or that could expose Encounter Collaborative (d.b.a.EventBuilder™) to liability.

Correction/Updating Personal Information:

If a customer's personally-identifiable information changes (such as your phone number), we will endeavor to provide a way to correct or update that customer's personal data. Encounter Collaborative (d.b.a.EventBuilder™) customers can log in and click on the "Profile update" button to modify information. Encounter Collaborative (d.b.a.EventBuilder™) customers may contact:


Customers who no longer wish to receive online communications or specific items from us may unsubscribe from receiving these communications. Each communication will have a way to unsubscribe from that list. Please carefully follow the instructions on the communication to ensure removal of your name from our lists. If you encounter any difficulty, please email us at:

Links to Other Sites

Our web sites may contain links to other sites. Please be aware that Encounter Collaborative (d.b.a.EventBuilder™) is not responsible for the privacy practices of such other sites. We encourage our customers to read the privacy statements of each and every web site that collects personally-identifiable information. This privacy statement applies solely to information collected by this web site.


A cookie is a piece of data stored on the user's hard drive containing information about the user. We may use cookies to save information so that you do not have to re-enter that information each time you visit our site. Cookies are also used in the following way:

System Test Reports

When the user tries to attend a session, Encounter Collaborative (d.b.a.EventBuilder™) may collect information about the user's computer system configuration so that we may assist the user on technical support issues in an effort to help them successfully use our services. We do not collect any personal information about the user during this process other than the IP address of the computer that is being tested. Information about the Internet browser configuration and Operating system are stored in a report so that we may access this information to assist with any technical issues that the user may have. This information is not shared or given out to any other entity.

Log Files

We use IP addresses to analyze trends on our site, administer our site, help diagnose problems with our server, track customer's movement, gather broad demographic information for aggregate use and to keep track of how many people are using our site(s). We may from time-to-time aggregate our users' system information and share that with partners (whom are under confidentiality obligations), but in no case is an individual's specific system configuration revealed to third parties.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our web site so that customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, at any point, we decide to use personally-identifiable information in a manner different from that stated at the time it was collected, we will notify customers via an email. Customers will then have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Questions or Suggestions

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact us at